Program Guide

Pacific Quest is accepting applications for future interest in the Program Guide position in Hilo, Hawaii 
Who We Are: Pacific Quest is an outdoor behavioral health program for adolescents and young adults, located on the east side of the Big Island of Hawaii.
Our Mission: Pacific Quest cultivates change within our students, families, and our community.
Primary Purpose
Program Guide positions are responsible for the direct supervision, safety, health, and wellbeing of the residents while implementing the program curriculum and facilitating therapeutic weekly treatment plans. The Guide role’s primary purpose is to learn the program and the necessary hard and soft skills while providing support to other members of the Program Guide team and following the direction of the Program Manager and Resident Supervisors.
Gain knowledge and experience of Pacific Quest’s curriculum and operating procedures
Share responsibility for facilitation of the daily activities including meal preparation, exercise, group meals and activities
Lead Guide
Hold the schedule for the shift and ensure completion of daily tasks
Collaborate with clinicians and field management to ensure completion of therapeutic objectives Delegate appropriate tasks to guide team members
Master Guide
Fill in the absence of lead guides and resident supervisors
Facilitate on-site trainings and role-modeling for program guides
Coordinate special program functions such as outings, family program, rites of passage, horticultural therapy Be an extension of the Management Team
Able to cover for medication passes as needed
Special Projects as Assigned

Essential Duties and Responsibilities:

  • Uphold safety, supervision, and monitoring of residents in accordance with Program Policy
  • Learn and articulate the Pacific Quest mission, guiding principles, and curriculum.
  • Effectively communicate with residents in a group setting and direct resident groups toward common goals
  • Demonstrate flexibility with camp placement, program, location, and resident supervision assignments
  • Observe and identify the needs of individual residents and the group to create a physically and emotionally safe and supportive environment
  • Role model program expectations at all times, which includes upholding our diet and wellness standards while at work
  • Build and maintain rapport with residents while holding boundaries that further therapeutic outcomes Maintain client confidentiality
  • Keep appropriate boundaries related to self-disclosure, avoid teaching or speaking about controversial beliefs while at work including but not limited to political, religious, medication, diet, or lifestyle choices
  • Maintain professional appearance and attitude in accordance with Program Policy
  • Ensure all work locations & common areas are clean and organized, as well as following all COVID-19 protocols
  • Participate in professional development through mandatory and voluntary monthly in-service training
  • Able to cover for medication passes as needed

Required Skills/Qualifications:

  • Ability to be a team player and form mutually respectful relationships with all employees
  • Ability to maintain physical alertness and activity over the course of designated work hours
  • Must provide and maintain current CPR/First Aid certification. CPR certifications must be from a classroom training. Wilderness First Aid & Wilderness First Responder are acceptable.
  • Maintain a current NVCI (Non-Violent Crisis Intervention Training) certification provided by Pacific Quest Ability to treat all residents, families, and coworkers with dignity and respect
  • Able to pass thorough background checks
  • Able to pass onboarding and ongoing drug screens
  • Ability to work in a constant state of alertness and in a safe manner
  • Maintain current physical and TB clearance
  • Proof of COVID-19 vaccination required
  • Must demonstrate alignment with Pacific Quest Core Values: (1) Purpose, (2) Professionalism, (3) Problem Solving, (4) Productivity and (5) Positivity.

Desired Skills/Qualifications

  • Bachelor’s degree preferable, specifically in Psychology, Sociology, Social Work, Farming/Agroecology, or Outdoor Education/Leadership OR a minimum of two years relevant experience
  • Experience is preferred in Rites of Passage, Education, Horticultural Therapy, Health and Wellness, 12 Step Recovery, Gardening, and/or experience in Therapeutic Settings such as Wilderness Therapy or Residential Treatment Centers Valid driver’s license with a clean record
  • Minimum preferred age is 21
  • Must have reliable transportation in order to meet requirements of the job
Workweek schedules and various shifts are available and will be determined based on operational needs.
Typical Guide shifts are as follows:
Guide and Lead Guide:
7am-9:30pm and are an average of 10-12 hours per day on a 4-day shift
Work hours may be adjusted due to operational needs
Employees will clock in 10 minutes before their scheduled shift and be prepared to enter direct care at the start of their shift
Overtime may be required until relief staff is on-site, or if extra staffing is needed
Physical Demands:
The role of a Program Guide is physically demanding, please communicate in writing any accommodations you may need related to the following parameters: With or without reasonable accommodation, the physical and mental requirements of this job may include the following: seeing, hearing, speaking, and writing clearly. Reaching with hands and arms, stooping, kneeling, crouching, crawling, frequent sitting, standing and walking, climbing stairs, walking up inclines and on uneven terrain may be required for long periods of time. Additional physical requirements may include lifting and or moving up to 50 pounds. Program Guides are on their feet for long amounts of time during the course of their 10-12 hour shift. Emergencies may require sprinting and energy intensive movements to ensure resident safety
Interested in a future Summer position? 
Our Summer hires typically start in May and end in September. Please note your interest on the application